Overview.
LATIS Scientific, formerly part of the Suez Group, provides accredited analytical services to environmental, construction, waste, fuel, and engineering industries.
Renowned for their commitment to customer service, LATIS identified an opportunity to modernise how clients interact with their laboratory services—reducing administrative overheads, improving sample tracking, and enhancing the overall customer experience.
Waymark partnered with LATIS to design and deliver a bespoke digital platform—combining a secure management tool, customer web portal, and offline-capable mobile app. The result: faster processes, reduced errors, and real-time visibility for clients and staff alike.
The Mission.
LATIS needed a solution that would:
Reduce the time and cost of handling customer enquiries about sample progress.
Digitise and streamline the process of logging, tracking, and reporting on site samples.
Allow customers to request collections, download certificates, and track consumables.
Ensure mobile functionality in remote locations with no connectivity, with automatic synchronisation when online.
Integrate seamlessly with LATIS’s Laboratory Information Management System (LIMS).
Above all, the goal was to empower clients with self-service tools while enabling LATIS to maintain its competitive edge through service innovation.
Case study
Transforming Environmental Testing with a Customer Portal & Mobile App for LATIS Scientific
Suez
The Impact.
Clients can now log in via web or mobile to check the status of their samples, request collections, and view results instantly cutting the need for time-consuming phone and email updates.
Powered by empathy.
The mobile app supports scanning and labelling sample containers on-site - even with no signal. Data syncs automatically when connectivity is restored, ensuring accuracy and eliminating lost or illegible paperwork.
Smarter Operations & Reporting
The management tool enables LATIS staff to monitor queries, track consumable use, and generate reports—bringing greater oversight and control to daily operations.
Seamless Integration
Full integration with the LIMS means data flows securely between systems, keeping all stakeholders informed without manual intervention.
At Waymark, we believe that technology should make life easier for both the business and its customers. Our partnership with LATIS shows how a well-designed platform can reduce operational waste, improve accuracy, and enhance the customer experience—while setting the stage for ongoing innovation.
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Xplore.
Needs Analysis
"We begin by conducting a thorough needs analysis, understanding the unique challenges and opportunities within your business. This deep dive ensures we design solutions tailored to your specific goals, maximising efficiency and impact."
Ideate.
Digital Future
“In the ideation phase, we envision the future state of your business, exploring innovative digital strategies that will propel your organisation forward. Together, we craft a roadmap that aligns with your vision of a dynamic digital future."
Transform.
Digital Delivery
"Through our digital delivery process, we turn vision into reality by implementing cutting-edge solutions that transform operations. Our focus is on seamless execution, ensuring the highest level of quality and functionality."
Evolve.
Digital Enablement
"We support continuous evolution through digital enablement, empowering your teams with the tools, training, and support needed to thrive in a rapidly changing landscape. As your business grows, so does our commitment to your success."
