System Consolidation.
HomeServe PLC is one of the UK’s most recognised providers of home emergency repair services—supporting nearly two million customers with cover for boilers, central heating, plumbing, electrics, and more.
With a large national network of engineers, HomeServe prides itself on speed, reliability, and service.
To support the launch of a new franchising model, HomeServe needed a digital platform that would enable its franchise partners to operate efficiently, access real-time job information, and seamlessly integrate with HomeServe’s core systems. Waymark partnered with HomeServe to deliver a reliable, cloud-based job management solution that now powers thousands of interactions every day.
The Mission.
HomeServe’s goal was to create a job and workforce management platform that could:
Support the operational needs of franchisees across the country.
Centralise scheduling, dispatch, tracking, and reporting.
Eliminate manual paperwork and increase automation.
Ensure secure, real-time access to data for both franchise partners and internal teams.
Operate reliably at scale, without adding unnecessary complexity.
To deliver on this mission quickly and effectively, Waymark proposed a tailored solution built on our existing technology stack and deployed securely on Microsoft Azure.
Case study
Enabling Franchise Success with a Job Management Platform.
HomeServe
The Impact.
Working in close collaboration with HomeServe’s internal team, Waymark delivered a high-performance platform that has become a cornerstone of the company’s franchise operations.
Powered by empathy.
By leveraging proven components from our existing technology, we delivered a fully customised platform at speed—helping HomeServe meet tight launch deadlines without sacrificing flexibility or scalability.
Real-Time, Paperless Operations
The platform streamlines job handling from start to finish—supporting digital job assignment, mobile engineer updates, automated paperwork, and real-time customer feedback. It's faster, cleaner, and far more efficient.
At Scale and Super Reliable
Since launch, the platform has handled over 2,000 users, sending jobs to 1,000+ engineers daily—every single day, across the UK. Designed for operational resilience, it has proven super reliable under high demand, with minimal downtime and maximum business continuity.
At Waymark, we help ambitious organisations like HomeServe turn digital ideas into scalable solutions. This platform wasn’t just about managing jobs—it was about enabling a bold business transformation, powered by technology that performs, grows, and delivers every day.
“The software is vital to the business—every job runs through it. Waymark worked with us as an extension of our team and delivered exactly what we needed to support the launch of our franchising model.
Their advice around cloud infrastructure and data access has helped us centralise our systems and simplify how we operate across locations. The platform has become an integral part of our day-to-day, and our partnership with Waymark ensures we can continue to grow with confidence.”
Steve Emmerson
Managing Director, HomeServe Alliance Franchising
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Xplore.
Needs Analysis
"We begin by conducting a thorough needs analysis, understanding the unique challenges and opportunities within your business. This deep dive ensures we design solutions tailored to your specific goals, maximising efficiency and impact."
Ideate.
Digital Future
“In the ideation phase, we envision the future state of your business, exploring innovative digital strategies that will propel your organisation forward. Together, we craft a roadmap that aligns with your vision of a dynamic digital future."
Transform.
Digital Delivery
"Through our digital delivery process, we turn vision into reality by implementing cutting-edge solutions that transform operations. Our focus is on seamless execution, ensuring the highest level of quality and functionality."
Evolve.
Digital Enablement
"We support continuous evolution through digital enablement, empowering your teams with the tools, training, and support needed to thrive in a rapidly changing landscape. As your business grows, so does our commitment to your success."
