Overview.
Independence Products Limited (IPL) plays a vital role in supporting the UK healthcare system by providing essential products and prescription services to patients and partners across the country.
As the organisation continued to grow and evolve, IPL recognised the need to future-proof its core systems and reduce its reliance on aging technology.
Waymark was engaged as a long-term digital partner to help reimagine the prescription order management process. Together, we created ScriptOps—a modern, secure and intelligent platform built to enhance user experience, reduce operational risk, and support sustainable growth.
The Mission.
IPL’s mission was to digitise the prescription and order process in a way that would:
Improve traceability and reduce delays in order fulfilment.
Improve traceability, data security and reporting.
Deliver a smooth and reliable experience for staff and users.
Lay the foundations for seamless system integrations and future innovation.
This wasn’t just a software upgrade—it was a strategic move to support a more agile, data-driven and service-oriented business.
Case study
Enabling Safer, Smarter Prescription Management.
Independence Products
The Impact.
Through deep collaboration and a design-led approach, Waymark delivered ScriptOps—a purpose-built cloud platform tailored to IPL’s operational needs and long-term goals.
Powered by empathy.
ScriptOps puts users first, streamlining prescriptions, tasks, patient care, and orders with ease and control. Collaborating with IPL, we prototyped, tested, and refined every detail to ensure an intuitive, day-one-ready system.
Built for Confidence and Continuity
Moving to a new modern solution has created a more resilient foundation for IPL’s operations. ScriptOps is designed to meet the highest standards of data security, support smooth daily workflows, and offer traceability at every stage—all while freeing up the IPL team to focus more on people, not paperwork.
Ready for What’s Next
Built with future scalability in mind, ScriptOps integrates with IPL’s existing systems and is designed to support upcoming capabilities. The platform provides IPL with a digital foundation that’s adaptable, resilient, and aligned with their ambition to keep innovating in patient care.
At Waymark, we believe that great digital solutions do more than solve problems—they unlock potential. Our partnership with IPL and the creation of ScriptOps is a powerful example of how thoughtful design and modern technology can come together to deliver lasting value.
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Xplore.
Needs Analysis
"We begin by conducting a thorough needs analysis, understanding the unique challenges and opportunities within your business. This deep dive ensures we design solutions tailored to your specific goals, maximising efficiency and impact."
Ideate.
Digital Future
“In the ideation phase, we envision the future state of your business, exploring innovative digital strategies that will propel your organisation forward. Together, we craft a roadmap that aligns with your vision of a dynamic digital future."
Transform.
Digital Delivery
"Through our digital delivery process, we turn vision into reality by implementing cutting-edge solutions that transform operations. Our focus is on seamless execution, ensuring the highest level of quality and functionality."
Evolve.
Digital Enablement
"We support continuous evolution through digital enablement, empowering your teams with the tools, training, and support needed to thrive in a rapidly changing landscape. As your business grows, so does our commitment to your success."
