Overview.
Nexus, the public body behind much of the North East’s transport network, is trusted by thousands daily to keep the region moving.
As the organisation continues to evolve, so too does its vision for digital transformation. With a deep commitment to service excellence, Nexus sought to modernise how it tracks and understands network performance.
Waymark partnered with Nexus not only to deliver a targeted solution for performance tracking, but also as a trusted strategic partner—supporting their wider digital roadmap and shaping a future built on smarter, more sustainable systems.
The Mission.
The goal was clear: give teams across Nexus the clarity, speed, and insight they need to manage performance confidently, collaborate effectively, and make decisions grounded in evidence—not assumption.
The goal was clear: give teams across Nexus the clarity, speed, and insight they need to manage performance confidently, collaborate effectively, and make decisions grounded in evidence—not assumption.
This initiative formed part of a wider transformation journey we’ve supported at Nexus—aligning digital tools with organisational goals, improving outcomes for passengers, and enabling internal teams to work more strategically and proactively.
In this case, the mission was to:
Bring visibility to service performance, enabling fast and confident decision-making.
Support cross-functional collaboration through a unified digital process.
Create a scalable foundation that aligns with Nexus’s broader vision for digital excellence.
Case study
Helping Turn Performance into Progress.
Nexus
The Impact.
Waymark delivered a bespoke performance management platform that is simple to use, strategically aligned, and built for the future. But more than a tool, it became a catalyst—strengthening operational confidence and creating space for ongoing innovation.
Powered by empathy.
Teams can now access daily performance insights at a glance—helping them identify emerging issues quickly and respond with clarity. What once required heavy manual work is now visual, instant, and dependable.
A More Connected Organisation
The platform brings departments together around a shared picture of the day’s events. With clearer roles, responsibilities and auditability, collaboration has become easier and accountability stronger.
A Step on a Bigger Digital Journey
The performance platform is just one part of a broader digital strategy Waymark continues to help define. Our ongoing partnership with Nexus spans multiple projects, helping shape the digital roadmap, uncover new opportunities, and deliver meaningful transformation—step by step.
This project reflects what’s possible when technology is guided by real-world needs and strong collaboration. It’s not just about managing performance—it’s about unlocking progress.
Waymark is proud to support Nexus in building a more connected, responsive and forward-thinking transport network.
At Waymark, we don’t just deliver software—we help organisations realise their vision. Our work with Nexus is a powerful example of how strong partnerships and strategic digital thinking can create real, lasting impact.
"I have utilised Waymark as a development partner for a number of years. Their approach with business analysis and taking the time to understand our challenges is straightforward. Nothing is overcomplicated, they are easy to work with and provide practical and flexible solutions to our problems. I'd recommend them as a partner to deliver development and software solutions."
Steve Duchar
Head of ICT Nexus
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Xplore.
Needs Analysis
"We begin by conducting a thorough needs analysis, understanding the unique challenges and opportunities within your business. This deep dive ensures we design solutions tailored to your specific goals, maximising efficiency and impact."
Ideate.
Digital Future
“In the ideation phase, we envision the future state of your business, exploring innovative digital strategies that will propel your organisation forward. Together, we craft a roadmap that aligns with your vision of a dynamic digital future."
Transform.
Digital Delivery
"Through our digital delivery process, we turn vision into reality by implementing cutting-edge solutions that transform operations. Our focus is on seamless execution, ensuring the highest level of quality and functionality."
Evolve.
Digital Enablement
"We support continuous evolution through digital enablement, empowering your teams with the tools, training, and support needed to thrive in a rapidly changing landscape. As your business grows, so does our commitment to your success."
