Overview.
Positive Support Group (PSG) is a UK-based organisation dedicated to delivering high-quality, evidence-based services to individuals in need of structured care and support. As their operations expanded, PSG recognised the urgent need to digitise manual processes, improve case data integrity, and enhance reporting capabilities.
Waymark partnered with PSG to design and deliver a bespoke digital platform—Transform—an application that streamlines case management, embeds the clinical pathway, and enables real-time business and clinical reporting. The solution provides PSG with a scalable, digital-first foundation for service delivery and future growth.
The Mission.
PSG’s goal was to create a robust, digital platform that would:
Digitise the clinical pathway models to reduce manual effort, human error, and administrative overhead.
Provide a single system of record for patient and case data.
Deliver structured, compliant processes that standardise ways of working.
Enable flexible reporting and analysis of clinical and operational data.
Lay the foundation for a scalable, IP-protected digital asset to support future service expansion.
Case study
Digitally Transforming Clinical Case Management for Positive Support Group.
Positive Support Group
The Impact.
The journey began with a collaborative Design Sprint, where teams from both PSG and Waymark worked side by side. Through interactive workshops and rapid prototyping, we mapped processes, tested ideas, and shaped the initial solution together. This ensured every feature was grounded in real-world needs and embraced by stakeholders from the start.
Powered by empathy.
The platform captures case data within a clinical model, providing clear pathways, tier management, and structured workflows—all tailored to PSG’s service delivery model.
Smarter Reporting & Insights
An external reporting tool (Power BI) connected to a secure data warehouse enables flexible interrogation of anonymised data. Leadership teams can generate triage reports, track outcomes, and forecast service capacity with confidence.
Security & Compliance by Design
Built on Azure cloud infrastructure, the platform ensures secure authentication, role-based permissions, and audit trails—protecting sensitive data while meeting best-practice compliance standards.
At Waymark, we believe digital transformation should do more than modernise systems—it should unlock long-term value. The Transform platform for PSG is a powerful example of how technology can reinforce clinical models, improve efficiency, and provide clarity—enabling organisations to deliver care with greater precision and impact.
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Xplore.
Needs Analysis
"We begin by conducting a thorough needs analysis, understanding the unique challenges and opportunities within your business. This deep dive ensures we design solutions tailored to your specific goals, maximising efficiency and impact."
Ideate.
Digital Future
“In the ideation phase, we envision the future state of your business, exploring innovative digital strategies that will propel your organisation forward. Together, we craft a roadmap that aligns with your vision of a dynamic digital future."
Transform.
Digital Delivery
"Through our digital delivery process, we turn vision into reality by implementing cutting-edge solutions that transform operations. Our focus is on seamless execution, ensuring the highest level of quality and functionality."
Evolve.
Digital Enablement
"We support continuous evolution through digital enablement, empowering your teams with the tools, training, and support needed to thrive in a rapidly changing landscape. As your business grows, so does our commitment to your success."
